Terms of Service
Version: July 2026
1. Scope
These Terms of Service govern the use of the services of kubehz, operated by Lanisce, razvoj programske opreme, d.o.o. (hereinafter the "Provider").
The services are offered exclusively to entrepreneurs, businesses, and professionals (B2B), i.e. natural or legal persons acting in the exercise of their commercial or independent professional activity, and are not directed at consumers. By registering, the user confirms that they are acting in a commercial or independent professional capacity.
2. Description of services
The Provider offers the following services:
- Self-hosted monitoring: dashboard access for monitoring self-operated Kubernetes clusters on Hetzner infrastructure
- Hosted control plane: managed Kubernetes control plane (etcd, apiserver, scheduler, controller-manager) on the Provider's infrastructure
- CLI tooling: lok8s — open-source CLI for cluster provisioning and management
3. Third-party infrastructure (Hetzner)
- Worker nodes and the underlying infrastructure run on Hetzner Cloud, operated by Hetzner Online GmbH ("Hetzner")
- The customer is solely responsible for their Hetzner account, their API credentials, billing with Hetzner, and compliance with Hetzner's terms and acceptable-use policies
- The Provider acts solely as a facilitator of the managed control plane and the associated tooling
- Hetzner is an independent third party; the Provider has no control over Hetzner's performance, availability, security, or policies
- Any issues, outages, or other matters on Hetzner's side are governed exclusively by the agreement between the customer and Hetzner
- The customer must maintain an active, compliant Hetzner account for the duration of the contract and bears all costs owed to Hetzner
4. No warranties
To the maximum extent permitted by law, the service is provided "AS IS" and "AS AVAILABLE", without warranties of any kind. All express and implied warranties are disclaimed, including, without limitation, the implied warranties of MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, and NON-INFRINGEMENT. Mandatory statutory rights of the customer remain unaffected.
5. Registration
- Use of the services requires registration with a valid e-mail address
- The user is responsible for the security of their credentials
- A user account is not transferable
6. Acceptable use
This section applies to the use of the service, including hosted control planes running on the Provider's infrastructure. Worker nodes in the customer's Hetzner account are governed by Hetzner's acceptable-use policies (see Section 3).
The following is prohibited in particular:
- unlawful content or activities
- infringement of third-party rights
- attacks on third parties or on the Provider's infrastructure (e.g. DoS attacks, abusive port scanning, distribution of malware, phishing)
- origination of spam
- unauthorized crypto-mining on the Provider's infrastructure (hosted control planes); workloads on the customer's own worker nodes remain the customer's business
- attempts to circumvent quotas, tenant isolation, or security boundaries
- resale of the service without prior agreement with the Provider
In case of violations, the Provider may suspend or terminate the affected resources or the account (see Section 13), with immediate effect in serious cases. Statutory duties to report remain unaffected.
7. Prices and payment
7.1 Free / Community
- Free of charge, no payment details required
- Up to 2 registered clusters
- Community support via GitHub Discussions
7.2 Supporter (pay what you want)
- Minimum contribution: 5 EUR/month
- Suggested contribution: 10 EUR/month
- Cancellation possible at any time
7.3 Hosted
- dev (1x API server): 8 EUR/month
- starter (2x API server): 12 EUR/month
- pro (3x API server, HA, monitoring included): 24 EUR/month
- enterprise (custom): individually negotiated
- Add-ons: 0-9 EUR/month each (backups are included in every paid plan, not a separate add-on)
- Worker nodes run exclusively on the customer's own Hetzner account (the customer pays Hetzner directly) and are subject to Hetzner's terms (see Section 3)
The canonical, current list prices are published on the pricing page; the amounts above reflect the list at the time this document was last updated.
7.4 Price changes
Current prices are introductory (beta) prices. Price changes will be announced at least 30 days in advance.
8. Beta notice
kubehz is strictly in its beta phase. The service is experimental and may contain bugs, errors, security vulnerabilities, and incomplete features.
- The service is provided "AS IS" and "AS AVAILABLE", without warranties of any kind (see Section 4)
- The Provider makes no representations regarding performance, uptime, compatibility, data integrity, security, or fitness for any purpose
- Features may change or be removed at any time without notice
- During the beta phase there is NO SLA, NO uptime guarantee, and NO support commitment
- Participation in the beta is entirely at the customer's own risk; the customer acknowledges that beta services may expose them to increased risks of instability, data loss, or security issues
- The Provider strongly recommends using the service for non-production and test environments only, and keeping independent backups of all data and configurations
9. Availability
- No SLA. The Provider strives for high availability but gives no guarantee — including for any downtime caused by Hetzner (see Section 3).
- Planned maintenance will be announced in advance where possible.
- The free tier is not guaranteed to be available permanently. If it is discontinued, this will be announced 90 days in advance.
10. Force majeure
Neither party is liable for delays or failures in the performance of its obligations — except for payment obligations — to the extent caused by events beyond its reasonable control. This includes, in particular, natural disasters, war, terror, labor disputes, power or network failures outside the party's own sphere of influence, acts of authorities, and large-scale outages of the internet or of cloud providers.
The affected obligations are suspended for the duration of the event. Each party shall inform the other without undue delay of the occurrence and the end of such an event. If the force majeure event persists for more than 30 days, either party may terminate the affected services.
11. Data ownership
- The customer is and remains the owner of all cluster data
- The Provider has no rights whatsoever to the customer's data
- For hosted clusters: the control plane data (etcd) belongs to the customer
- The Provider has no access to and no responsibility for data on worker nodes in the customer's Hetzner account or for customer-managed backups; these are solely the customer's responsibility (see Section 3)
- Upon termination of the contract: complete deletion of data within 30 days
For hosted services, the data processing agreement (DPA) pursuant to Art. 28 GDPR additionally applies.
12. Limitation of liability
To the maximum extent permitted by law:
- The service is provided "AS IS" (see Sections 4 and 8)
- The Provider is liable without limitation only for intent and gross negligence
- In cases of slight negligence, the Provider is liable only for the breach of essential contractual obligations (cardinal obligations), i.e. obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer may regularly rely; in such cases, liability is limited to the foreseeable damage typical for this type of contract
- Liability for data loss is limited to the typical recovery effort that would have been required had the customer made regular and proper backups
- The Provider is not liable for indirect, incidental, special, consequential, or punitive damages — including lost profits, lost data, and business interruption — even if advised of the possibility of such damages
- The Provider's total cumulative liability is capped at the amounts actually paid by the customer to the Provider in the 12 months preceding the event giving rise to the claim, but no lower than EUR 60; for free/community users the cap is EUR 60
- Liability under mandatory product liability law and liability for culpable injury to life, body, or health remain unaffected
Because the service is in its beta phase and relies on third-party infrastructure (Hetzner), the Provider in particular accepts no liability for downtime, performance degradation, or data loss caused in whole or in part by Hetzner Cloud, network issues, or the customer's own Kubernetes or worker-node configuration.
13. Termination
- The customer may terminate at any time
- The Provider may terminate with 90 days' notice
- During the beta phase, the Provider may additionally suspend or terminate the service at any time, for any reason, with minimal notice
- In case of a breach of these Terms: termination without notice is possible
- After termination: data deletion in accordance with the privacy policy; complete deletion within 30 days (see Section 11)
- Data and backups on worker nodes in the customer's Hetzner account remain the customer's sole responsibility
14. Hosted clusters — inactivity
The following applies exclusively to hosted clusters of customers without an active paid subscription (Free/Community). Hosted clusters of paying customers are neither paused nor deleted due to inactivity.
| Condition | Measure |
|---|---|
| 14 days inactive | E-mail warning |
| 21 days inactive | Cluster paused (CP pods stopped) |
| 30 days paused without response | Cluster deleted |
A paused cluster resumes automatically on the next active use (e.g. retrieving access credentials, a cluster or worker operation). Switching to a paid subscription removes the cluster from this scheme; an already-paused cluster then remains paused until its next active use, but is not deleted.
Payment default by paying customers is governed separately: after a failed payment, a grace period with notification follows; the account may then be suspended (clusters are not deleted by this). Upon successful payment, the suspension is lifted automatically.
Worker nodes in the customer's Hetzner account are unaffected by these measures; they remain the customer's responsibility and continue to be billed by Hetzner directly to the customer.
15. Indemnification
The customer shall indemnify, defend, and hold harmless the Provider from and against any claims, losses, and liabilities — including reasonable attorneys' fees — arising out of:
- the customer's use of the service,
- the customer's violation of these Terms,
- the customer's use of Hetzner services or violation of Hetzner's terms, or
- third-party claims — including intellectual-property claims — arising from content or workloads the customer runs (e.g. on worker nodes).
16. Governing law and jurisdiction
- Slovenian law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG)
- Place of jurisdiction: Ljubljana, Slovenia
17. Changes to these Terms
The Provider reserves the right to amend these Terms. Changes will be announced by e-mail at least 30 days before they take effect. If the customer does not object within 30 days, the new Terms are deemed accepted.
18. Final provisions
- Severability: Should individual provisions of these Terms be or become invalid or unenforceable, the validity of the remaining provisions remains unaffected. The invalid or unenforceable provision shall be replaced by the valid rule that comes closest to the economic intent.
- Text form: There are no oral side agreements. Amendments and additions to these Terms must be made in text form; this also applies to any waiver of this text-form requirement.
- Assignment: The customer may transfer rights and obligations under the contract only with the Provider's prior consent. The Provider may assign the contract to affiliated companies or legal successors.
This is an English translation provided for convenience. The German version of these Terms of Service is authoritative. For questions, contact contact@kubehz.io.